DELIVERY & REFUND POLICY

Free Delivery to SY1 & SY2 

All other Shrewsbury postcodes £6.00 delivery.

Sunday is collection only.

Same-day Shrewsbury delivery - For same-day delivery service, please order before
2.00pm, Monday - Friday.
For same-day Shrewsbury delivery service on Saturdays, place before 10.00am.

Our aim is to provide the best delivery service possible. Unfortunately, things do not
always go to plan and factors, such as traffic conditions and weather, may
occasionally prevent us from achieving our targets in this regard. The timing of your
delivery will be determined taking into account the number of orders and the
circumstances being faced by us at that time.
Inaccuracies in your details may lead to problems or delays in delivery so please
ensure that you have included in your order the full delivery address details,
including an accurate postcode, of the intended recipient and a valid telephone
number so that your order arrives to the correct location and we can notify you if we
encounter any delivery difficulties. If the intended recipient does not open the door or
respond to telephonic correspondence within 10 minutes of our delivery drivers
physically reaching the delivery address, we reserve the right to leave the premises,
and you will be charged for any redelivery.
Calisto Flowers seek to provide a quality service and should be the first point of
contact in the event that there is a problem with your products or delivery with
regards to quality and/or substance. We do monitor our deliveries very closely and it
is of utmost importance to us that they comply with our standards and help us to
maintain our reputation. Please check your delivery immediately after it arrives and
let us know if you have any issues by emailing or calling us.

RETURN & REFUND INFO


Calisto Flowers seek to provide a quality service and should be the first point of
contact in the event that there is a problem with your products or delivery with
regards to quality and/or substance. We do monitor our deliveries very closely and it
is of utmost importance to us that they comply with our standards and help us to
maintain our reputation. Please check your delivery immediately after it arrives and
let us know if you have any issues by emailing or calling us.

Should you not be able to attend your Workshop we will work closely with you to find an alternative whether it be changing your date and transferring you on to a different class or providing you with a beautiful bouquet to the value of of your ticket price. Our workshops are non refundable.

ORDER

When you place an order for our products via the website (or any other method), we
will send you an email thanking you for your order and confirming your order and
payment has been received and accepted by us (the “Confirmation Email”). The
contract for the supply of any products will be between you and us and will only be
formed when you have been sent the Confirmation Email.
Please ensure that you have given us a correct email address and telephone
number as this is how we will communicate with you about your order. Upon receipt
of the Confirmation Email, please check the Order details for accuracy and let us
know immediately if there are any errors.