Frequently asked questions

CAN I BECOME AN ACCOUNT CUSTOMER?


If you would like to buy from us on a regular basis, we would be delighted to open a credit account for you. Please call us on 07565156258 or email us at calistoflowers@gmail.com to request a new account application form.




HOW DO I PLACE AN ORDER ONLINE?


We hope that you enjoy browsing our selection of seasonal hand-tied bouquets. Simply visit our online shop here and select the items that you would like to purchase. You will be guided through the buying process however if you do encounter any difficulty, please contact us on 07565156258 and one of our team will be happy to assist..




CAN I PLACE AN ORDER BY EMAIL OR OVER THE TELEPHONE?


Yes, we are more than happy to take your order by email or over the phone. Please email your order request to calsitoflowers@gmail.com and include your contact details, the recipient’s name and address and your card message. We will always endeavour to get back to you to acknowledge your order within one hour (provided that the email is received during opening hours).
To place an order by phone, please call us on 07565156258. Our team are available Monday to Saturday 9am – 5pm.




NO ONE IS HOME TO ACCEPT DELIVERY…


If there is no one to accept delivery of your order, the driver will leave a contact card so that the recipient can call to rearrange delivery. Occasionally, the driver may leave the flowers with a neighbour or in a secure place. If you have specific instructions regarding delivery please inform our team, or if purchasing online, enter these details in the ‘special instructions’ box below the delivery address fields




THE FLOWERS LOOK DIFFERENT TO THE IMAGES ONLINE…


We buy and work with the absolute best flowers and foliage that each season has to offer. Occasionally, we may struggle to source a certain flower and so we will make substitutions. However, we will always advise if this is the case, either by phone or by email.




MY ORDER HAS BEEN DAMAGED DURING TRANSIT…


We are extremely sorry if this is the case. We take the utmost care to package our flowers for transit so that they will be safe from damage.
Please send a photograph of the bouquet to our team at calistoflowers@gmail.com and we will investigate




WHEN DO I NEED TO PLACE AN ORDER FOR SAME-DAY DELIVERY?


For same-day delivery within Shrewsbury, orders must be received by midday. We do not offer a same-day delivery service on a Sunday or on public holidays.





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© 2020 Calisto by Christina. Lovingly created by Social Hosts