Frequently asked questions
CAN I BECOME AN ACCOUNT CUSTOMER?
If you would like to buy from us on a regular basis, we would be delighted to open a credit account for you. Please call us on 07565156258 or email us at firstname.lastname@example.org to request a new account application form.
HOW DO I PLACE AN ORDER ONLINE?
We hope that you enjoy browsing our selection of seasonal hand-tied bouquets. Simply visit our online shop here and select the items that you would like to purchase. You will be guided through the buying process however if you do encounter any difficulty, please contact us on 07565156258 and one of our team will be happy to assist..
CAN I PLACE AN ORDER BY EMAIL OR OVER THE TELEPHONE?
To place an order by phone, please call us on 07565156258. Our team are available Monday to Saturday 9am – 5pm.
NO ONE IS HOME TO ACCEPT DELIVERY…
If there is no one to accept delivery of your order, the driver will leave a contact card so that the recipient can call to rearrange delivery. Occasionally, the driver may leave the flowers with a neighbour or in a secure place. If you have specific instructions regarding delivery please inform our team, or if purchasing online, enter these details in the ‘special instructions’ box below the delivery address fields
THE FLOWERS LOOK DIFFERENT TO THE IMAGES ONLINE…
MY ORDER HAS BEEN DAMAGED DURING TRANSIT…
Please send a photograph of the bouquet to our team at email@example.com and we will investigate